Nurse Advice Line
What is the Nurse Advice Line?
The Nurse Advice Line is a service available to you at no cost. You can call if you have medical questions, want care or advice or need help deciding if you should see a provider right away. You can also call to get help with medical conditions like diabetes or asthma, including advice about what kind of provider may be right for your condition A registered nurse will help you with what to do next.
The service is available 24 hours a day, 7 days a week at no cost to you.
Call 844-971-8907 (TTY: Dial 711) to talk to a nurse.
If you are having a medical emergency, call 911 or go to the nearest emergency room.
When do I call the Nurse Advice Line?
Call the Nurse Advice Line when:
- You have questions about your medications or possible side effects
- You or your child is sick, and you can't reach your doctor or don’t have an appointment.
- Examples: You or your child have a fever or rash or are vomiting. You feel dizzy, lightheaded, or have a bad headache.
- You are not sure if you should go to urgent care or the emergency room.
- You have questions about your health or your child’s health.
- Want tips for staying healthy, like vaccines or screenings.
- You have questions about managing conditions like diabetes, asthma, or heart disease.
When you call:
Have your TotalCare Member ID Card ready. The nurse will ask you for your ID number.
Call 844-971-8907 (TTY: Dial 711)
We are here to help you.
You can speak to a Member Services Representative by calling 833-530-9015
Contact Member Services
- Monday through Friday, 8 a.m. to 8 p.m.
- Phone: 833-530-9015
- Deaf and Hard of Hearing Assistance
TTY: 800-735-2929 (Dial 711) - Nurse Advice Line
Resources
Latest News
H5692_2026_0113 File & Use 09.24.2025
8 a.m. to 8 p.m., seven days a week
