Webinars Archive List
- All Trainings
- ACEs
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- Medi-Cal Enrollment
- Medi-Cal Rx
- Member Rewards
- New Providers
- Pediatrics
- Practice Transformation Academy
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- Vaccines and Immunizations
- Women's Health
Referrals and Authorizations Webinar
Recorded June 2017. Referrals and Authorizations Webinar
Initial Health Assessment (IHA) Webinar
Recorded December 2018. Initial Health Assessment (IHA) Webinar
Best Practices for Immunization Providers Webinar
Recorded March 2018. Best Practices for Immunization Providers Webinar
Vaccine Coding Webinar
Recorded December 2018. Vaccine Coding Webinar
Child Health and Disability Prevention (CHDP) Program Health Assessment Guidelines Webinar
Recorded June 2022. Child Health and Disability Prevention (CHDP) Program Health Assessment Guidelines Webinar
Cognitive Behavioral Strategies for Pain Management Webinar
Recorded in February 2019. Cognitive Behavioral Strategies for Pain Management Webinar.
Member Satisfaction at the Alliance Webinar
Recorded September 11, 2019. Member Satisfaction at the Alliance Webinar.
Adult Immunizations Webinar
Recorded November 2019. Recommendations for Improving Immunization Rates in Adult Patients
Preparing for a Facility Site Review
Recorded February 2021. How to prepare for a Facility Site Review
Video 3: Process Maps
Recorded March 2021. Quality Improvement Video Learning Series
Video 2: Project Charters
Recorded March 2021. Quality Improvement Video Learning Series
Video 1: SMART Aim Statements
Recorded March 2021. Quality Improvement Video Learning Series
Provider Portal Webinar
Recorded July 21, 2021. Provider Portal Reports Webinar
Screening for Adverse Childhood Experiences (ACEs)
Recorded October 2021. Screening for Adverse Childhood Experiences (ACEs)
Medi-Cal Rx 101
Recorded October 2021. What you need to know
Video 4: Lean Wastes
Recorded January 2022. Quality Improvement Video Learning Series
Enhanced Care Management (ECM) Community Supports Provider Portal Training
Recorded March 25, 2022.
The ECM Assessment: Practical Strategies
Recorded May 2022. Laura Collins, LICSW & Karen Hill, PhD, ANP-C
Enhanced Care Management 101
Recorded April 14, 2022. Laura Collins, LICSW & Marc Avery, MD
Activate Care Workflow Assessment Discussion
Recorded: 5/16/2022
Community Supports Activate Care Training
Recorded: 6/17/2022
Shared Care Planning in ECM and CS
Recorded: 5/26/2022
Working with the Complex Client in ECM
Recorded: 6/9/2022
ECM Outreach and Engagement Practical Strategies for Health and Safety
Recorded: 6/23/2022
Safety in ECM, Part 2: Practical Strategies for De-escalation
Recorded: 7/14/2022
ECM/CS Medical Health Needs of Unhoused Persons
Recorded 7/28/2022
ECM/CS Housing Readiness Activities
Recorded August 11, 2022
Seizing Opportunity: Bringing Community into CalAIM
Recorded 8/25/2022
Care-Based Incentives 2023 Workshop Webinar
Recorded 9/14/2022
Working with Clients with Substance Use Disorders
Recorded in September 2022. Laura Collins LICSW & Karen Hill PhD, RN
Supporting Transitions of Care in ECM
Recorded 9/8/2022
Trauma-Informed Care, Adverse Childhood Experience & ECM
Recorded 9/22/2022
Smart Referral Overview
Recorded 10/7/2022
Chart Review Definition Discussion
Recorded 9/1/2022
Assisting Persons with Serious Mental Illness (SMI)
Recorded October 27, 2022. Part 1: Conditions and Concerns
Working Smarter not Harder: Measurement-Based Care in ECM/CS
Recorded 10/13/2022
Working with Persons with Serious Mental Illness (SMI) Part 2
Recorded 11/10/2022
Activate Care Part 1
Recorded November 2022. Navigating Around Active Care
Activate Care Part 2
Recorded November 2022. Basic Workflows.
ECM CS Learning Session 4
Recorded November 30, 2022. Self Care & Working with Teams.
Data and Measurement Part 1
Recorded December 2022. Part 1 of 2
Data and Measurement Part 2
Recorded December 2022. Part 2 of 2
Run Charts Part 1
Recorded December 2021. Part 1 of 2
Run Charts Part 2
Recorded December 2022. Part 2 of 2
Model for Improvement
Recorded December 2022.
ECM CS Supplemental Training Authorizations and Referrals
Recorded 12/21/2022
Getting Re-engaged with Partners
Recorded 1/12/2023
ECM/CS Provider Engagement Session
Recorded in January 2023. Enhanced Care Management and Community Supports Provider Engagement Session
Person-Centered Planning in ECM
Recorded 2/9/23
Care Coordination and Transitions of Care in ECM and CS: Practical Strategies
Recorded March 9, 2023
ECM-CS Bootcamp: A Practical Approach
Recorded February 23, 2023
Alliance ECM/CS Bootcamp – Back to Basics Overview
Recorded: 4/26/2023
ECM/CS 2023 Learning Session #1: Engaging Primary Care Providers
Recorded April 3, 2023
Reducing Stigma for Individuals with SUD or SMI or Who Are Experiencing Homelessness
Recorded March 23, 2023
Self Care in the Time of Natural Disasters
Recorded April, 27, 2023
Experience and Planning: Disaster Readiness
Recorded in May 2023
Putting Cultural Humility into Practice
Recorded in June 2023.
Safe Spaces: Foundations of Trauma-Informed Practice for Educational & Care Settings
Free trainings to learn about responding to trauma and stress in children.
Developmental and Physical Disabilities: A Care Management Approach
Recorded: June, 22, 2023
Supporting the Needs of Transition Age Youth
Recorded: July 13, 2023
Working with Children and Youth
Recorded: July 27, 2023
Outreach, Engagement and Retention Strategies
Recorded 6/5/2023
Pediatrics Best Practices
Recorded September 6, 2023
Care-Based Incentives 2024 Workshop Webinar
Recorded October 4, 2023
Video 3: Process Maps
Recorded February 2022. Quality Improvement Video Learning Series
Central California Alliance for Health New Provider Onboarding and Training
Recorded November 2023
ECM CS Engaging and Supporting Family Members
Recorded: 9/14/2023
ECM CS Community Supports Services Recuperative Care and Short-Term Hospitalization
Recorded: 10/26/2023
ECM CS Community Support Wrap-Up and Preparing for the Holidays
Recorded: 11/9/2023
ECM CS Community Supports for Individuals with Complex Health and Social Needs
Recorded: 8/24/2023
ECM CS for Children and Youth Part 2
Recorded: 8/10/2023
ECM CS Community Supports Services
Recorded: 10/12/2023
ECM Outreach Office Hours
Recorded: 12/20/2023
ECM/CS Workforce Sustainability with Trauma-Informed Care
Recorded Dec. 14, 2023
2024 Care-Based Incentive Introduction
Recorded June 10, 2024
Data Sharing Incentive (DSI) Information Session
Recorded May 22, 2024
Logging Into and Out of Jiva
A two-minute training on logging in and out of Jiva. Recorded July 4, 2024.
Navigating the Jiva Application Banner
A five-minute training on navigating the Jiva application banner. Recorded July 2, 2024.
Searching for a Member in Jiva
A five-minute training on searching for a member in Jiva. Recorded July 2, 2024.
Tracking a Request in Jiva
A one-minute training on tracking a request in Jiva. Recorded July 2, 2024.
Modify a Saved Request in Jiva
A two-minute training on modifying a saved request in Jiva. Recorded July 4, 2024.
Responding to Requests for Further Information in Jiva
A three-minute training on responding to requests for further information in Jiva. Recorded July 4, 2024.
Extending a Stay Request in Jiva
A two-minute training on extending a stay request in Jiva. Recorded July 4, 2024.
Medically Tailored Meals Claims Training
Recorded April 12, 2024
Data Sharing Incentive (DSI) Information Session Part 2
Recorded: August 15, 2024
Coding Introduction
Recorded: 7/22/2024
Jiva Training SNF-LTC
Recorded July 25, 2024.
Modify a Submitted Request in Jiva
Recorded August 1, 2024.
Submitting a SNF & LTC Request in Jiva
Recorded August 1, 2024.
Submitting an ECM & Community Support Request in Jiva
Recorded August 1, 2024.
Submitting an Outpatient Service Request in Jiva
Recorded August 1, 2024.
Submitting an Inpatient Request in Jiva
Recorded August 1, 2024.
Submitting a Referral in Jiva
Recorded August 1, 2024.
Women’s Health Lunch and Learn: Breast and Cervical Cancer
Recorded: September 11, 2024
Care-Based Incentive 2025 Workshop
Recorded Oct. 30, 2024
WCM Expansion Provider Training Webinar
Recorded December 6, 2024
NEMT Claims Training
Recorded: 2/12/2025
The Alliance Provider Portal Training
Recorded 3/11/2025
Oral Health and Fluoride Varnish Application in the Medical Setting
Recorded April 3, 2025
LTC Co-ins Billing Overview
Recorded April 24, 2025
Behavioral Health Informational Session – Mental Health Providers
Recorded May 21, 2025
Behavioral Health Informational Session – Behavioral Health Treatment Providers
Recorded May 13, 2025
Behavioral Health and Physical Health: Coordination of Care Webinar
Recorded May 21, 2025
2025 Care-Based Incentive Introduction
Recorded June 2025
Entering a Behavioral Health Request in Jiva Provider Portal
Recorded June 27, 2025
CMS 1500 Claim Form Completion
Recorded: July 22, 2025
Behavioral Health Claims Payment Processing
Recorded August 15, 2025
D-SNP Provider Orientation
Recorded August 12, 2025
TotalCare 2026 Model of Care Provider Training
Outlines the process for providing members with comprehensive coordination of their care needs and services.
2026 Care-Based Incentive CBI Workshop
Recorded October 2025
DSNP Risk Adjustment 101
Recorded October 2025
Navigating Medi-Cal Enrollment and Eligibility Changes
Recorded November 19, 2025
Childhood Immunization Webinar
Recorded November 5, 2025
Provider Events Calendar
There are no upcoming events. To view recordings of past trainings, please visit our Provider Webinars and Training page. You can also submit an event to be listed on our website.
Contact Provider Services
| General | 831-430-5504 |
| Claims Billing questions, claims status, general claims information |
831-430-5503 |
| Authorizations General authorization information or questions |
831-430-5506 |
| Authorization Status Checking the status of submitted authorizations |
831-430-5511 |
| Pharmacy Authorizations, general pharmacy information or questions |
831-430-5507 |
Provider Credentialing Presentations
Please click the appropriate link below to access training materials that support providers in caring for our members.
Resources
For providers interested in learning best practices in the provision of transgender health care, please visit: Health Plan Information - WPATH World Professional Association for Transgender Health or contact the World Professional Association for Transgender Health for more information.
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