Member Services
You and your health are important to us! We are here for you if you have questions, need help or have concerns about your care as an Alliance member.
Our Member Services representatives are caring, dedicated professionals who can:
- Help you understand how your health plan works.
- Answer questions about your benefits.
- Explain how you can get medical care and services.
- Help you find a doctor or clinic to go to.
- Help you choose or change your primary care provider.
- Offer interpreter services if you do not speak English.
- Help arrange transportation if you do not have ways to get to your doctor appointment.
- Send you printed member materials, such as a Member Handbook and Provider Directory.
- Send you a new Alliance ID card if you lose yours.
- Assist you with concerns or complaints (also called a grievance).
Our representatives speak English, Spanish and Hmong.