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Health Plans
Medi-Cal
Medi-Cal is California’s Medicaid health care program that provides no-cost or low-cost health insurance to Californians.
Alliance TotalCare (HMO D-SNP)
The Alliance’s TotalCare HMO D-SNP is a special type of Medicare Advantage plan that is available to individuals who are enrolled in BOTH Medi-Cal and Medicare Parts A and B and live in our service area.
Alliance Care IHSS
Alliance Care IHSS is a health plan for persons who provide in-home support services in Monterey County.
For TotalCare Members
Get Started
About Your Health Plan
Medicare and D-SNP Basics
Find a Provider
List of Covered Drugs
Member Materials
Summary of Benefits
Evidence of Coverage (Member Handbook)
Provider and Pharmacy Directory
Enrollment Form
Disenrollment Form
Authorization for Release of Protected Health Information Form
Grievances and Appeals Downloadable Form
Request to be Contacted
Annual Notice of Change
How to Enroll in TotalCare
Member ID Card
FAQs
Access Benefits
Primary Care
Approvals for Care
Dental, Vision and Hearing
Prescription Drugs and Pharmacies
Medication Therapy Management Program
Opioid Information
Prescription Drug Transition Policy
Urgent Care and Emergency Services
Urgent Care Mariposa County
Urgent Care Merced County
Urgent Care Monterey County
Urgent Care San Benito County
Urgent Care Santa Cruz County
What to Do After the Emergency Room
Flexible Spending Card
Silver&Fit Fitness Program
Behavioral Health
Care Management and Coordination
Care Management
California Integrated Care Management (CICM)
Community Supports
Community-Based Adult Services
Transportation Services
Other Benefits and Services
Member Resources
Nurse Advice Line
Language Assistance Services
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What to Do in a Disaster or Emergency
Wellness Support
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Online Self-Service
Access Your Health Information
Order Materials or Replacement ID Card
Choose/Change Primary Care Provider
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My Health
Member Online Account
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My Health
Member Online Account
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My Health
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Using the TotalCare
My Health
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TotalCare
My Health
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For Medi-Cal Members
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Member ID Card
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Alliance Alternative Access Standards
About Your Health Plan
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Primary Care
Approvals for Care
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Medications and Your Health
Urgent Care
Urgent Visit Access – Mariposa County
Urgent Visit Access – Merced County
Urgent Visit Access – Monterey County
Urgent Visit Access – San Benito County
Urgent Visit Access – Santa Cruz County
What to do after the emergency room: Your action plan
Care Management for Members
Behavioral Health
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Enhanced Care Management and Community Supports
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Dental and Vision
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California Children’s Services
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Member Services Advisory Group (MSAG)
Member Services Advisory Group Application
Whole Child Model Family Advisory Committee (WCMFAC)
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Prepare for an Emergency
Online Self-Service
Replace ID Card
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Insurance Information
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Information Release
Privacy Request
Request Personal Representative
Member Reimbursement Claim Form
Confidential Communications Request Form
My Health
Member Portal Login
Create Member Online Account
Recover Member Online Account
Using the Member Portal
My Health
Member Portal
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Health and Wellness
Health Rewards Program
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For Providers
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Why Join
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Become a TotalCare (HMO D-SNP) Provider
Manage Care
Behavioral Health
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TotalCare Care Management and Coordination
Nurse Advice Line
Referrals and Authorizations
Telehealth Services
Clinical Practice Guidelines
Maternity Services
Cultural and Linguistic Services
Interpreter Request Form
Online Interpreter Request Form
Interpreter Services Provider Quick Reference Guide
Interpreter Services Quality Assurance Form
A to Z Glossary of Spanish & Hmong Terms
Enhanced Care Management and Community Supports
Enhanced Care Management (ECM)
Community Supports (CS)
ECM Resources for Providers
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ECM/CS Trainings
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Health Education Programs
Disease Management Programs
Health Resources
TotalCare Health and Wellness Programs
Pharmacy
Medi-Cal Pharmacy
TotalCare (HMO D-SNP) Pharmacy
Alliance Care IHSS Pharmacy
Physician-Administered Drugs (for Medi-Cal and IHSS)
Drug Recalls and Withdrawals
Additional Pharmacy Information
Quality of Care
Provider Incentives
Care-Based Incentive
Care-Based Incentive Resources
Care-Based Incentive (CBI) Summary
CBI Technical Specifications
Antidepressant Medication Management Tip Sheet
Immunizations: Adult – Exploratory Measure Tip Sheet
Immunizations: Adolescents Tip Sheet
Programmatic Measure Benchmarks
Asthma Medication Ratio Tip Sheet
90-Day Referral Completion – Exploratory Tip Sheet
Antidepressant Medication Management Tip Sheet
Application of Dental Fluoride Varnish Tip Sheet
Immunizations: Children (Combo 10) Tip Sheet
Chlamydia Screening Tip Sheet
Child and Adolescent Well-Care Visits Tip Sheet
Cervical Cancer Screening Tip Sheet
Child and Adolescents BMI Assessment Tip Sheet
Breast Cancer Screening Tip Sheet
Well-Child Visits in the First 15 Months of Life Tip Sheet
Unhealthy Alcohol Use in Adolescents and Adults Tip Sheet
Preventable Emergency Visits Tip Sheet
Maximizing Your Value-Based Payments using CPT Category II Coding Tip Sheet
Maternity Care: Prenatal Tip Sheet
Maternity Care: Postpartum Tip Sheet
Plan All-Cause Readmissions Tip Sheet
Lead Screening in Children Tip Sheet
Initial Health Appointment Tip Sheet
Diabetic HbA1c Poor Control >9% Tip Sheet
Developmental Screening in the First 3 Years Tip Sheet
Controlling High Blood Pressure Tip Sheet
Immunizations: Children (Combo 10) Tip Sheet
Best Practices for Reducing Patient No-Shows Tip Sheet
Ambulatory Care Sensitive Admissions Tip Sheet
Depression Tool Kit
USPSTF Recommendations for Primary Care Practice
Preventable Emergency Visits Diagnoses Tip Sheet
Blood Lead Testing Flyer
Adverse Childhood Experiences (ACEs) Screening in Children and Adolescents Tip Sheet
Depression Screening for Adolescents and Adults Tip Sheet
Data Sharing Incentive
Skilled Nursing Facility Workforce and Quality Incentive Program (WQIP)
Skilled Nursing Facility Workforce and Quality Incentive Program Provider FAQs
Risk Adjustment Coding & Documentation Accuracy Incentive Program
Health Assessments
HEDIS
HEDIS Resources
HEDIS Code Set
HEDIS FAQ Guide
Immunization Resources
Member Incentives
CAHPS – Member Experience
Site Reviews
Facility Site Review
Infection Control: Spore Testing Job Aid
DHCS Facility Site Review (FSR) Checklist
FSR Critical Elements: Interim Monitoring Form
Medical Record Review
DHCS Medical Record Review (MRR) Checklist
Physical Accessibility Review Survey
TotalCare Model of Care
TotalCare Medicare Advantage Star Ratings Program
Resources
Give help. Toolkit for Renewal Support Partners.
COVID-19
Claims
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Forms
Provider Directory Update Form
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News
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Timely Access to Care
Webinars and Training
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Provider DEIB Training
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Provider Portal
Using the Provider Portal
Frequently Asked Questions
Provider Portal User Guide
Provider Portal Quick Reference
Provider Portal Account Request Form
Procedure Code Lookup Tool (PCL)
Provider trainings and webinars
Find upcoming trainings, webinars and resources to support your work with the Alliance.
For Communities
Healthy Communities
Your Health Matters
Community Events
Community-Based Adult Services
Community Health Worker Benefit
Community Resources
Doula Services Benefit
Enhanced Care Management and Community Supports
Funding Opportunities
Medi-Cal Capacity Grants
Access to Care
Capital Program
Data Sharing Support Program
Equity Learning for Health Professionals Program
Healthcare Technology Program
Workforce Recruitment Programs
CHW Recruitment Program
Doula Recruitment Program
MA Recruitment Program
Provider Recruitment Program
Healthy Beginnings
Home Visiting Program
Parent Education and Support Program
Healthy Communities
Community Health Champions
Partners for Active Living Program
How to Apply
Grants at Work
Alliance Housing Fund
Other Funding Opportunities
Community Publications
Community Impact Reports
Community Health Assessments and Community Health Improvement Plans
The Beat
E-Newsletter
Medi-Cal eligibility changes
Learn what’s changing with Medi-Cal.
About Us
About the Alliance
Fact Sheet
Mission, Vision and Values
Strategic Plan 2022-2026
Leadership
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Regulatory Information
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Contact Us
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Regulatory Information
Compliance Resources
FDR Compliance Resources
Developer Resources
Developer Application
Developer Questionnaire
Developer Portal
Transparency in Coverage (CMS 9915) Machine Readable Files
Alliance Fact Sheet
Learn about the Alliance, including who we serve, how we support members and how we are strengthening services across our communities.
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CBI
CBI
Provider Digest | Issue 103
October 9, 2026
Provider Digest | Issue 102
September 25, 2026
Provider Digest | Issue 101
September 11, 2026
Provider Digest | Issue 86
January 27, 2026
Provider Digest | Issue 78
September 9, 2025
Provider Digest | Issue 77
August 25, 2025
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