Tus Neeg Sawv Cev Pabcuam Tswvcuab Ib ntus

Thov

Qhov chaw: Monterey County, California;

TAM SIM NO TEMP POSITION

We look forward to bringing on 3 Temporary Member Services Representatives to support a combination of high-volume member calls and walk-ins. The initial training program is 3-4 weeks and rigorous; during this onboarding period, attendance is required Monday-Friday, 8:00 am to 5:00 pm. This assignment is intended to last through December 31, 2025. There is high potential for the term to be extended or converted to fulltime based on performance and business needs. This role is hybrid with the expectation to be in the office 1-2 times per week. Office located in Salinas, CA.

KOJ YUAV TSUM TAU TXAIS RAU

Qhia rau Tus Thawj Saib Xyuas Kev Pabcuam Tswvcuab, koj yuav:

• Ua raws li tus neeg sawv cev pabcuam cov neeg siv khoom pem hauv ntej hauv Lub Tsev Haujlwm Pabcuam Tswvcuab, muab kev pabcuam rau cov tswvcuab thiab cov neeg muab kev pabcuam
• Ua kom yooj yim thiab tswj xyuas cov txiaj ntsig kev thauj mus los tsis yog kho mob rau cov tswv cuab

HAIS TXOG TEAM

Peb pawg Pabcuam Tswvcuab ua haujlwm ua ke rau txhawb cov tswv cuab kom nkag siab txog cov kev pabcuam Alliance thiab muab cov kev pabcuam uas ua tau raws li kev kho mob, kab lis kev cai, thiab kev sib raug zoo los txhim kho cov tswv cuab kev noj qab haus huv thiab kev noj qab haus huv. Peb yog cov suab ntawm Alliance. Peb saib peb cov tswv cuab txoj kev kho mob los ntawm lawv qhov kev xav thiab muab kev txhawb nqa ncaj qha los ntawm kev sib qhia cov ntaub ntawv tau txais txiaj ntsig thiab pab rhuav tshem cov teeb meem kev saib xyuas. Thaum ib tug tswv cuab hu, peb yog cov uas tuaj tos lub xov tooj. Peb muab cov ntaub ntawv qhia thiab txhawb nqa peb cov tswv cuab los ua tus tawm tswv yim rau lawv tus kheej thiab lawv txoj kev noj qab haus huv. Thiab peb ua nws nrog lub siab!

YUAV UA LI CAS YUAV UA LI CAS

Nyeem tag nrho cov lus piav qhia txoj haujlwm, thiab cov npe ntawm cov kev xav tau nias ntawm no.

• Kev paub txog:
• Yuav tsum muaj: Ob hom lus Spanish/English
• Cov ntsiab cai thiab kev coj ua ntawm kev pabcuam neeg siv khoom
• Windows-based PC system and Microsoft Word, Outlook, Excel and database systems
• COnflict resolution techniques
• Muaj peev xwm:
  • Aswer telephone calls promptly and minimize delays that may lead to missed calls
  • Nkag siab thiab sib txuas lus cov haujlwm nyuaj thiab cov txheej txheem ntawm Alliance, tshwj xeeb yog cov uas cuam tshuam nrog Kev Pabcuam Tswvcuab thiab Kev Tswj Xyuas Kev Saib Xyuas
  • Txhais cov ntsiab lus hais txog kev kho mob thiab cov txheej txheem nyuaj rau hauv cov lus yooj yim thiab cov lus qhia ib ntus thaum sib txuas lus nrog cov tswv cuab thiab cov kws kho mob
  • Siv ntau lub tshuab computer, suav nrog Alliance systems thiab cov vev xaib sab nraud thiab cov ntaub ntawv
  • Ua kom muaj kev sib koom tes muaj zog thiab ua tib zoo saib kom meej
• Kev Kawm thiab Kev Paub:
  • High school diploma los yog sib npaug
  • Yam tsawg kawg ntawm ob xyoos ntawm kev pabcuam cov neeg siv khoom hauv cov kev pabcuam tswvcuab, kev saib xyuas kev noj qab haus huv, kev pabcuam pej xeem lossis kev pabcuam tib neeg lossis hauv kev pabcuam rau cov neeg siv khoom lossis chaw hu xovtooj (ib qho Associate's degree yuav hloov tau ib xyoos ntawm qhov xav tau kev paub); los yog qhov sib npaug ntawm kev kawm thiab kev paub dhau los uas yuav muab kev paub, kev txawj thiab peev xwm yuav tsim nyog

Lwm yam ntaub ntawv

• Peb nyob hauv ib puag ncig kev ua haujlwm hybrid, thiab peb cia siab tias cov txheej txheem sib tham yuav tshwm sim nyob deb ntawm Microsoft Teams.
• Txawm hais tias qee tus neeg ua haujlwm tuaj yeem ua haujlwm tag nrho cov sijhawm sib tham, kev tuaj koom ntawm peb lub hlis twg cov xwm txheej thoob plaws hauv tuam txhab lossis cov rooj sib tham hauv chav haujlwm yuav xav tau.
• Hauv chaw ua haujlwm lossis hauv zej zog tuaj yeem xav tau rau qee txoj haujlwm thiab nyob ntawm kev xav tau kev lag luam. Cov ntsiab lus hais txog qhov no tuaj yeem txheeb xyuas thaum lub sijhawm xam phaj.
• Qhov no yog txoj haujlwm ib ntus thiab tsis muab cov txiaj ntsig tau teev tseg hauv qab no (nws yog hom lus ntawm peb cov haujlwm tsis tu ncua thiab tsis tuaj yeem hloov lossis tshem tawm).

Cov nyiaj them tag nrho rau txoj haujlwm no yog teev los ntawm qhov chaw hauv qab no. 

Qhov nyiaj them tiag tiag rau lub luag haujlwm no yuav raug txiav txim siab los ntawm peb qhov kev them nyiaj lub tswv yim, kev tshuaj xyuas ntawm tus neeg sib tw xaiv qhov kev tsim nyog (kev ncaj ncees lossis kev hloov pauv tau hais txog txoj haujlwm, kev kawm lossis kev cob qhia), nrog rau lwm yam (kev ncaj ncees sab hauv, kev ua lag luam, thiab thaj chaw nyob. ).

Thov rau Tus Neeg Sawv Cev Pabcuam Tswvcuab Ib ntus