• Skip to main content
Skip to content
  • Find a Provider
  • Find a Doctor
  • Nurse Line
  • Nurse Line
  • Provider Portal
  • Contact Us
  • aA Accessibility Tools

    GrayscaleAAA

  • English
  • Spanish
English
English Spanish Hmong Chinese Portuguese Russian Tagalog Korean Persian Panjabi
AllianceWhiteLogo
  • Health Plans
    • Medi-CalMedi-Cal is California’s Medicaid health care program that provides no-cost or low-cost health insurance to Californians.
    • Alliance TotalCare (HMO D-SNP)The Alliance’s TotalCare HMO D-SNP is a special type of Medicare Advantage plan that is available to individuals who are enrolled in BOTH Medi-Cal and Medicare Parts A and B and live in our service area.
    • Alliance Care IHSSAlliance Care IHSS is a health plan for persons who provide in-home support services in Monterey County.
  • For TotalCare Members
    • Get Started
      • About Your Health Plan
        • Medicare and D-SNP Basics
      • Find a Provider
      • List of Covered Drugs
      • Member Materials
        • Summary of Benefits
        • Quick-start Plan Guide
        • Evidence of Coverage (Member Handbook)
        • Provider and Pharmacy Directory
        • Enrollment Form
        • Disenrollment Form
        • Authorization for Release of Protected Health Information Form
        • Grievances and Appeals Downloadable Form
      • How to Enroll in TotalCare
      • Member ID Card
    • Access Benefits
      • Primary Care
        • Approvals for Care
      • Dental and Vision
      • Prescription Drugs and Pharmacies
        • Medication Therapy Management Program
        • Opioid Information
        • Prescription Drug Transition Policy
      • Urgent Care and Emergency Services
        • Urgent Care Mariposa County
        • Urgent Care Merced County
        • Urgent Care Monterey County
        • Urgent Care San Benito County
        • Urgent Care Santa Cruz County
        • What to Do After the Emergency Room
      • Flexible Spending Card
      • Silver&Fit Fitness Program
      • Behavioral Health
      • Care Management and Coordination
        • Care Management
        • California Integrated Care Management (CICM)
        • Community Supports
        • Community-Based Adult Services
      • Transportation Services
      • Other Benefits and Services
    • Member Resources
      • Nurse Advice Line
      • Language Assistance Services
      • File a Grievance or Appeal
      • What to Do in a Disaster or Emergency
      • Wellness Support
      • Member News
    • Online Self-Service
      • Order Materials or Replacement ID Card
      • Choose/Change Primary Care Provider
      • Update Contact Information
      • Member Reimbursement Claim Form
      • Appointment of Representative
      • Authorization to Disclose Health Information
      • Privacy Request
      • Find a Form
  • For Medi-Cal Members
    • Get Started
      • Member ID Card
      • Find a Doctor
        • Alliance Alternative Access Standards
      • About Your Health Plan
      • Frequently Asked Questions
    • Get Care
      • Primary Care
        • Approvals for Care
      • Nurse Advice Line
      • Prescriptions
        • Medi-Cal Prescriptions
        • Alliance Care IHSS Prescriptions
        • Medications and Your Health
      • Urgent Care
        • Urgent Visit Access – Mariposa County
        • Urgent Visit Access – Merced County
        • Urgent Visit Access – Monterey County
        • Urgent Visit Access – San Benito County
        • Urgent Visit Access – Santa Cruz County
        • What to do after the emergency room: Your action plan
      • Care Management for Members
      • Behavioral Health
      • Transportation Services
      • Enhanced Care Management and Community Supports
      • Other Services
        • Dental and Vision
        • Family Planning
        • Medical Equipment
        • Out-of-Area Services
    • Member Services
      • Access Your Health Information
      • COVID-19 Information
        • General COVID-19 Information
        • COVID-19 Testing and Treatment
        • COVID-19 Vaccine Information
      • Language Assistance
      • File a Grievance
      • California Children’s Services
      • Join an Advisory Group
        • Member Services Advisory Group (MSAG)
          • Member Services Advisory Group Application
        • Whole Child Model Family Advisory Committee (WCMFAC)
      • Member News
      • Prepare for an Emergency
    • Online Self-Service
      • Replace ID Card
      • Choose Primary Doctor
      • Insurance Information
      • Update Contact Information
        • Information Release
        • Privacy Request
        • Request Personal Representative
      • Member Reimbursement Claim Form
      • Confidential Communications Request Form
      • Find a Form
    • Health and Wellness
      • Health Rewards Program
      • Wellness Resources
  • For Providers
    • Join Our Network
      • Why Join
      • How to Join
      • Provider Network Interest Form
      • Become a TotalCare (HMO D-SNP) Provider
    • Manage Care
      • Behavioral Health
      • California Children’s Services
      • Clinical Resources
        • Care Management
          • Complex Case Management and Care Coordination
          • Pain Management and Substance Use Resources
          • Seniors and Disabilities
        • Nurse Advice Line
        • Referrals and Authorizations
        • Telehealth Services
      • Cultural and Linguistic Services
        • Interpreter Request Form
        • Smart Interpreter Request Form
        • Interpreter Services Provider Quick Reference Guide
        • Interpreter Services Quality Assurance Form
        • A to Z Glossary of Spanish & Hmong Terms
      • Enhanced Care Management and Community Supports
        • Enhanced Care Management (ECM)
        • Community Supports (CS)
        • ECM/CS Referrals
        • ECM/CS Trainings
        • ECM/CS FAQs
      • Health Education and Disease Management
        • Health Education Programs
        • Disease Management Programs
        • Health Resources
        • TotalCare Health and Wellness Programs
      • Pharmacy
        • Medi-Cal Pharmacy
        • TotalCare (HMO D-SNP) Pharmacy
        • Alliance Care IHSS Pharmacy
        • Physician-Administered Drugs (for Medi-Cal and IHSS)
        • Drug Recalls and Withdrawals
        • Additional Pharmacy Information
      • Quality of Care
        • Provider Incentives
          • Care-Based Incentive
            • Care-Based Incentive Resources
              • Care-Based Incentive (CBI) Summary
              • CBI Technical Specifications
              • Antidepressant Medication Management Tip Sheet
              • Immunizations: Adult – Exploratory Measure Tip Sheet
              • Immunizations: Adolescents Tip Sheet
              • Programmatic Measure Benchmarks
              • Asthma Medication Ratio Tip Sheet
              • 90-Day Referral Completion – Exploratory Tip Sheet
              • Antidepressant Medication Management Tip Sheet
              • Application of Dental Fluoride Varnish Tip Sheet
              • Immunizations: Children (Combo 10) Tip Sheet
              • Chlamydia Screening in Women Tip Sheet
              • Child and Adolescent Well-Care Visits Tip Sheet
              • Cervical Cancer Screening Tip Sheet
              • Child and Adolescents BMI Assessment Tip Sheet
              • Breast Cancer Screening Tip Sheet
              • Well-Child Visits in the First 15 Months of Life Tip Sheet
              • Unhealthy Alcohol Use in Adolescents and Adults Tip Sheet
              • Preventable Emergency Visits Tip Sheet
              • Maximizing Your Value-Based Payments using CPT Category II Coding Tip Sheet
              • Maternity Care: Prenatal Tip Sheet
              • Maternity Care: Postpartum Tip Sheet
              • Plan All-Cause Readmissions Tip Sheet
              • Lead Screening in Children Tip Sheet
              • Initial Health Appointment Tip Sheet
              • Diabetic HbA1c Poor Control >9% Tip Sheet
              • Developmental Screening in the First 3 Years Tip Sheet
              • Controlling High Blood Pressure – Exploratory Measure Tip Sheet
              • Immunizations: Children (Combo 10) Tip Sheet
              • Best Practices for Reducing Patient No-Shows Tip Sheet
              • Ambulatory Care Sensitive Admissions Tip Sheet
              • Depression Tool Kit
              • USPSTF Recommendations for Primary Care Practice
              • Preventable Emergency Visits Diagnoses Tip Sheet
              • Blood Lead Testing Flyer
              • Adverse Childhood Experiences (ACEs) Screening in Children and Adolescents Tip Sheet
              • Depression Screening for Adolescents and Adults Tip Sheet
          • Data Sharing Incentive
          • Specialty Care Incentive Measures
          • Skilled Nursing Facility Workforce and Quality Incentive Program (WQIP)
            • Skilled Nursing Facility Workforce and Quality Incentive Program Provider FAQs
        • Health Assessments
        • HEDIS
          • HEDIS Resources
            • HEDIS Code Set
            • HEDIS FAQ Guide
        • Immunization Resources
        • Member Incentives
        • CAHPS – Member Experience
        • Site Reviews
          • Facility Site Review
            • Infection Control: Spore Testing Job Aid
            • DHCS Facility Site Review (FSR) Checklist
            • FSR Critical Elements: Interim Monitoring Form
          • Medical Record Review
            • DHCS Medical Record Review (MRR) Checklist
          • Physical Accessibility Review Survey
    • Resources
      • COVID-19
      • Claims
        • View/Submit a Claim
      • Forms
        • Provider Directory Update Form
      • Provider Credentialing Applications and Policies
        • Re-Credentialing
      • News
      • Provider Directory
      • Provider Manual
        • All Plan Letters
      • Timely Access to Care
      • Webinars and Training
        • Provider Events Calendar
        • Provider DEIB Training
      • Emergency Preparedness
    • Provider Portal
      • Using the Provider Portal
        • Frequently Asked Questions
        • Provider Portal User Guide
        • Provider Portal Quick Reference
        • Provider Portal Account Request Form
        • Procedure Code Lookup Tool (PCL)
    • Register for mandatory DEIB trainingMedi-Cal providers and staff must complete training by Dec. 31, 2025. Upcoming sessions: Oct. 30 and Dec. 3.
  • For Communities
    • Healthy Communities
      • Your Health Matters
      • Community Events
      • Community-Based Adult Services
      • Community Health Worker Benefit
      • Community Resources
      • Doula Services Benefit
      • Enhanced Care Management and Community Supports
    • Funding Opportunities
      • Medi-Cal Capacity Grants
        • Access to Care
          • Capital Program
          • Data Sharing Support Program
          • Equity Learning for Health Professionals Program
          • Healthcare Technology Program
          • Workforce Recruitment Programs
            • CHW Recruitment Program
            • Doula Recruitment Program
            • MA Recruitment Program
            • Provider Recruitment Program
        • Healthy Beginnings
          • Home Visiting Program
          • Parent Education and Support Program
        • Healthy Communities
          • Community Health Champions
          • Partners for Active Living Program
        • How to Apply
        • Grants at Work
      • Alliance Housing Fund
      • Other Funding Opportunities
    • Community Publications
      • Community Impact Reports
      • Community Health Assessments and Community Health Improvement Plans
      • The Beat E-Newsletter
    • See us at community eventsMeet the Your Health Matters team at free, family-friendly events.
  • About Us
    • About the Alliance
      • Fact Sheet
        • Medi-Cal Fast Facts
      • Mission, Vision and Values
      • Strategic Plan 2022-2026
      • Leadership
      • Public Meetings
      • Regulatory Information
      • Careers
      • Contact Us
    • News
      • Community News
      • Medi-Cal Member News
      • Provider News
      • Meetings and Events
      • Newsroom
    • NCQA accreditation earned!See why this national recognition matters for our members and community.
Web-Site-InteriorPage-ForProviders
Home > For Providers > Provider Resources > Provider News Posts

Resources

Provider News Posts

Reminder: Annual Provider Appointment Availability Survey

November 12, 2020

Each year, the Alliance administers the Provider Appointment Availability Survey (PAAS) to assess our network’s ability to provide care within timely access standards.

New Feature added to California Immunization Registry (CAIR)

November 4, 2020

In an effort to support clinics to ensure patients of all ages are fully vaccinated, the California Immunization Registry (CAIR), has released an exciting new feature

Update to Controlling High Blood Pressure Measure for Care Delivered in 2020

October 14, 2020

The Alliance is happy to share a positive update about the remote monitoring of blood pressure.

Public Health Emergency Renewal

October 14, 2020

As a result of the continued consequences of the Coronavirus Disease 2019 (COVID-19) pandemic, Secretary of Health and Human Services Azar renewed the national public health emergency for an additional 90 days, effective 10/23/20.

Reminder: Annual Provider Appointment Availability Survey

October 1, 2020

Each year, the Alliance administers the Provider Appointment Availability Survey (PAAS) to assess our network’s ability to provide care within timely access standards.

Alliance Well-Child Visit Member Letter and Robocall Campaign

October 1, 2020

Starting October 7, 2020, the Alliance will begin an outreach campaign in accordance with a Department of Health Care Services (DHCS) Early and Periodic Screening, Diagnostic and Treatment (EPSDT) Campaign.

New Provider Immunization Resources Web Page

September 30, 2020

The Central California Alliance for Health (the Alliance) is excited to share the new Immunization Resources web page which is now available through the Alliance’s provider website.

COVID-19 Provider Newsletter | Issue 10

September 28, 2020

The Alliance launches campaign encouraging vaccines and check-ups during COVID-19

Upcoming 2021 Care-Based Incentive (CBI) Workshop Webinar

September 23, 2020

The Alliance will be hosting our annual Care-Based Incentive (CBI) workshops in October via a Webinar.

Alliance Provider Payments and Change Healthcare/ECHO Health Inc.

September 16, 2020

The Alliance is collaborating with third-party vendors, Change Healthcare and ECHO Health, Inc., to assist with payment processes.

Synagis® (Palivizumab) 2020-2021 Authorization Guidelines

September 3, 2020

Respiratory Syncytial Virus (RSV) can cause a variety of respiratory illness in infants and young children.

Important Updates to Claims

August 20, 2020

As a follow up to the January 22, 2020 memo and in order to comply with DHCS requirements

Update: Accessing Alliance Language Assistance Services During COVID-19

August 14, 2020

The Alliance is committed to delivering culturally and linguistically appropriate health care services to our diverse membership, especially during these unprecedented times.

COVID-19 Provider Newsletter | Issue 9

August 13, 2020

Deadlines extended for providers seeking relief funding

2020/2021 Influenza Season Billing/Coding Updates

August 5, 2020

All Alliance lines of business (Effective Date September 1, 2020 thru June 30, 2021)

HEDIS Measurement Year 2019 Provider Performance Report

August 5, 2020

The Alliance Provider Performance Feedback Report for HEDIS® is available.

Suicide Prevention Guidance from DHCS

July 16, 2020

Thank you for serving on the frontlines of health care, helping Californians with their physical and behavioral health.

COVID-19 Provider Newsletter | Issue 8

July 6, 2020

Emergency guidance in response to COVID-19

COVID-19 Provider Newsletter | Issue 7

June 24, 2020

Billing guidance for COVID-related services

COVID-19 Provider Newsletter | Issue 6

June 15, 2020

Webinar on Immunizing During the COVID-19 Era

  • « Previous
  • 1
  • …
  • 13
  • 14
  • 15
  • 16
  • 17
  • Next »

Contact Provider Services

General 831-430-5504
Claims
Billing questions, claims status, general claims information
831-430-5503
Authorizations
General authorization information or questions
831-430-5506
Authorization Status
Checking the status of submitted authorizations
831-430-5511
Pharmacy
Authorizations, general pharmacy information or questions
831-430-5507

Provider Resources

  • Provider Portal

Contact us | Toll free: 800-700-3874

Button - Go To Page Top
Central California Alliance for Health Logo

Get Help

  • Nurse Advice Line
  • Nurse Advice Line
  • Language Assistance
  • Language Assistance
  • Care Management and Coordination
  • Frequently Asked Questions

Member Resources

  • GRIEVANCE FORM
  • Member Handbook
  • Health Rewards Program
  • Medi-Cal Continuity of Care Policy
  • IHSS Continuity of Care Policy
  • Grievances and Appeals
  • Member Handbook
  • Summary of Benefits

The Alliance

  • Careers
  • Contact Us
  • Report Compliance or Fraud Concern
  • Report Compliance or Fraud Concern

Accessibility Tools

AAA

Healthy people. Healthy communities.
  • Glossary of Terms
  • Privacy Policy
  • Terms and Conditions
  • Nondiscrimination Notice
  • Nondiscrimination Notice
  • Notice of Privacy Practices
  • Regulatory Information
  • Site Map
Connect on LinkedIn
Connect on Facebook
NCQA Health Plan Accredited and NCQA Health Equity Accredited - Medicaid HMO Logos

© 2025 Central California Alliance for Health | Website Feedback