Provider Inquiry Form

We are currently experiencing higher-than-normal volumes of provider disputes, which has impacted our standard processing timelines. As a result, there may be delays in the review and resolution of disputes submitted. To help us resolve provider disputes as quickly and accurately as possible, we ask that you please refrain from submitting duplicate disputes for the same issue if you have not yet received a response to your initial submission. Providers can check the status of acknowledged disputes by calling our Claims ACD line at (831) 430-5503. Please refer to your original acknowledgement letter for the FL case number when inquiring about your case. Submitting duplicate disputes for the same issue can delay processing for everyone. We appreciate your cooperation and partnership in helping us process all disputes in a timely manner.