We are committed to providing timely and efficient claims services. Due to a high volume of claims inventory, you may notice temporary delays in processing times.
What to know
- Processing times: Claims may take longer to process than the normal turnaround time.
- No action needed: There is no need to resubmit claims that are already in process. Claims will be handled in the order received.
- Stay updated: For updates on claims statuses, please visit the Provider Portal.
We are working diligently to address these delays by adding resources and streamlining workflows. We will return to normal processing times as quickly as possible. We appreciate your understanding and patience during this time.
If you have questions, please reach out to the Claims Customer Service line at 831-430-5503.
