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Home > Alliance Medi-Cal Health Care > Member Services > COVID-19 Testing and Treatment

Member Services

COVID-19 Testing and Treatment

Learn about COVID-19 treatments, what tests are available if you have symptoms and where to get treatment for COVID-19. 

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What should I do if I test positive for COVID-19?

If you test positive for COVID-19:

  • Stay home and away from others.
  • Contact your doctor for treatment options right away. 
  • You can go out once you feel better and have been fever-free for at least 24 hours without medicine.

If you experience any emergency warning signs, such as trouble breathing, call 911 or go to the nearest emergency room.

More information is available on the California Department of Public Health page.

What kind of care should I get for COVID-19?

Can’t see your doctor? Call the Nurse Advice Line.

If you are unable to see your doctor and you have COVID-19 symptoms or test positive for COVID-19, you can also call the Nurse Advice Line (NAL). A registered nurse will help you decide what to do next. The NAL is available 24 hours, 7 days a week. It’s fast, easy and at no cost to you. Call: 844-971-8907. TTY: Dial 711.

Urgent care is available

If you have COVID-19 symptoms, you can go to urgent care. Urgent care is for health care you need within 48 hours to prevent serious damage to your health from sudden illness, injury or a complication you already have.

When to go to the emergency room

Monitor your symptoms and get immediate medical care if you have emergency warning signs (including trouble breathing, persistent pain or pressure in the chest, new confusion, inability to wake or stay awake, or blue-colored skin, lips and/or nails).

COVID-19 treatments

COVID-19 treatments help people recover faster or protect certain people who have a weakened immune system. If you have COVID-19 symptoms and test positive, you can get medication treatment right away. Contact your provider as soon as possible or visit an urgent care location for treatment options.

Some pharmacies may be able to give you a prescription for treatment. Call your pharmacy to see if they offer this service.

Paxlovid and Veklury are medicines for adults with mild to moderate symptoms of COVID-19. These medications can keep COVID-19 from getting serious. They can also help lower your risk of having to stay at the hospital. These medicines work best when taken within the first 5-7 days of symptoms. You can get both of these medicines at no cost to you. You can get Paxlovid through a pharmacy. Veklury is a medicine that is injected. It can only be given at your doctor's office.

Where can I get tested for COVID-19?

At-home COVID-19 tests are available.

You can get over-the-counter (OTC) COVID-19 tests to use at home that are approved by the FDA. To see the list of FDA-approved tests, visit the FDA's At-Home OTC COVID-19 Diagnostic Tests page.

How to get free tests if you have Medi-Cal 

  • Get the Medi-Cal card(s) for each person in your family. Each person with a Medi-Cal card can receive up to 4 free tests (or 2 boxes if each box has 2 tests) each month with their card. 
  • Go to a pharmacy or a store with a pharmacy. Find a pharmacy online at Medi-Cal Rx's Find a Pharmacy page or call Medi-Cal Rx at 800-977-2273. 
  • Go to the pharmacy counter where prescriptions are dropped off. Other registers in the store cannot provide free COVID-19 tests. 
  • Show your Medi-Cal card(s) and ask for 4 at-home COVID-19 antigen tests for each person. 

Alliance Care IHSS members 

  • You can get up to 8 at-home test kits per month at no cost to you. Visit a pharmacy in MedImpact’s network. Bring the tests you chose at the store to the pharmacy counter. Show your member ID card and ask to have tests submitted to your insurance. Find a pharmacy online at MedImpact's Pharmacy Search page or call the Alliance at 800-700-3874.  
  • You can purchase tests online or in pharmacies and stores beyond November 11, 2023. You can be reimbursed for up to 8 at-home test kits per month, and maximum of $12 per test. Visit MedImpact's At-home COVID-19 Tests page to get started with your reimbursement. 
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COVID-19 Vaccine Videos

  • COVID-19 Vaccine Videos

COVID-19 Resources

Support Resources

  • The Alliance can help you get care if you feel sad, worried, stressed, upset after a loss or have trouble with alcohol or drugs. Call Member Services at 800-700-3874 (Monday – Friday, 8 a.m. – 5:30 p.m.). For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 711).
  • Call 211 for information on local social services.

Resources for Children and Adolescents

  • CDC information for families and children.
  • Managing stress for parents/caregivers and children.

Resources for Older Adults

  • The State of California’s Aging and Adults Info Line connects to local Area Agencies on Aging. Call 800-510-2020. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 7-1-1).
  • The California Department of Aging has developed a new activity guide and weekly planner, "Feeling Good & Staying Connected".

Latest News

The Alliance is texting members about benefits and more!

The Alliance is texting members about benefits and more!

March 19, 2026
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Finance Committee March 2026

Finance Committee March 2026

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March 2026 Board Meeting

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March 2026 – Member Newsletter Alternative Formats

March 2026 – Member Newsletter Alternative Formats

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Provider Digest | Issue 89

Provider Digest | Issue 89

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Contact us | Toll free: 800-700-3874

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