Telehealth

Telehealth helps you get health care services without being in the same place as your provider. For some services, you may be able to do a virtual visit with your provider by phone or video. You can save a trip to your doctor’s office!

The Alliance offers telehealth options at no cost for members. This includes tele-urgent care, primary care and specialty services. Alliance members may also be able to get telehealth care for mild to moderate mental health services.

What are the benefits of using telehealth?

Using telehealth can save you travel time. You may be able to reduce the time you need to get childcare or take off work to get health care services.

You can also:

• Avoid being around people who are sick.
• Avoid exposing others if you are sick.

What do I need to access telehealth?

To use telehealth services, you will need:

• A phone, tablet or computer.
• A private space to discuss your health concerns.

You may also need to have a strong internet connection.

How do I make a telehealth appointment?

You can talk to your provider to learn which services you can get through telehealth. You may not be able to get telehealth for all covered services.

Can I get an interpreter for my telehealth appointment?

Yes! Please go to our language assistance page to learn more.

I would like to see my provider in person. Do I have to use telehealth?

You have the right to in-person services. You do not have to use telehealth even if your provider says that it is appropriate for you.