If someone knocks on your door saying they are an Alliance employee and asks you to enroll in services, it’s important to be careful. Sometimes, these people don’t work with the Alliance. They might be scammers trying to get your personal information or money.
Sometimes, Alliance providers will come to your door to tell you about our programs. But they will never charge you for services or ask you for money. They will also never ask you to buy a gift card for Medi-Cal services.
How to stay safe
Here are steps you can take to avoid scams:
- If someone says they’re with the Alliance, ask for their information. You can call the Alliance at 800-700-3874 to make sure the person you spoke with is working with the Alliance.
- Never give your Medi-Cal ID number, date of birth or other personal information to people you don’t know.
- Never pay for or buy gift cards for Medi-Cal services.
It also important to protect your information from “vishing.”
“Vishing” is a cybercrime that happens when someone tries to trick you into sharing your sensitive personal information over the phone.
If you are even a little bit suspicious, it is better to hang up than to give away your information to a scammer. Visit our website to learn more ways to protect yourself from vishing.
If you think you may have been a victim of Medi-Cal ID theft, or that you gave money or your personal information to the wrong person, please call 800-700-3874.
Programs we offer to support your health needs
Know the programs we offer, so you can spot a scam.
We offer programs for Alliance members with complex health issues to get extra support! Our Enhanced Care Management (ECM) and Community Supports (CS) programs can help you set up medical care, connect you to community resources and make sure you stay as healthy as possible.
ECM services can:
- Help guide you with your medical care.
- Help you find community services that are related to your care.
They are available for adults and youth.
Learn more about ECM services on our website.
CS services can help members who need:
- Food.
- Housing.
- Personal care.
- Safety changes to their home.
Visit our CS webpage to learn more.
ECM and CS outreach
ECM and CS providers may come to your home to tell you about these services. Always be careful who you give your personal information to, even when you think you are talking to ECM and CS providers.
Remember, you can always ask the provider for their information and call the Alliance at 800-700-3874 to make sure the person you spoke with is working with the Alliance.
Check eligibility for ECM or CS
To find out if you can get ECM or CS services, call the Alliance at 800-700-3874 from 8 a.m. to 5:30 p.m. Monday through Friday. Visit our ECM and CS webpage to learn more and apply for these services.
