ਘਰ > ਅਲਾਇੰਸ ਟੋਟਲਕੇਅਰ (HMO D-SNP) > TotalCare Member ID Card

Your TotalCare Member ID Card

As a TotalCare plan member, you will get a TotalCare Member ID card. It is proof that you are enrolled in TotalCare. Your TotalCare Member ID card has important information that providers will need to see. Your ID card will be included in your Welcome Packet.

Your TotalCare card will replace your Alliance Member ID card. It is different from your state-issued Medi-Cal Benefits Identification Card (BIC). You’ll need your BIC for dental services. You will need your TotalCare card for most services like medical appointments and vision and pharmacy services. For dental services, use your BIC.

Below is an example of what your TotalCare Member ID card will look like:

TotalCare Member ID Card Front

TotalCare Member ID Card Back

ਸਭ ਦਾ ਵਿਸਤਾਰ ਕਰੋ

What do the terms on my TotalCare ID card mean?

ਮੈਂਬਰ: Only the person named on the ID card may use this card to get services.
ਮੈਂਬਰ ID: This number is unique to you. You will need it when you call Member Services or make an appointment with your provider.
ਦੇਖਭਾਲ ਪ੍ਰਬੰਧਨ: This is the number to call when you want to reach your Care Coordinator - your main point of contact. They will help you coordinate your care.
MedicareRx Coverage Info: Important information for your pharmacist.
PCP Group Name: Your primary care provider group’s name.
PCP Phone: Your primary care provider group’s phone number.

On the back of your card, there are important phone numbers you might need.

ਮੈਂਬਰ ਸੇਵਾਵਾਂ: Call this number to speak to TotalCare Member Services.
TTY: If you are deaf, are hard of hearing or have trouble speaking, this number will connect you to TotalCare Member Services.
24/7 Nurse Advice Line: ਜੇਕਰ ਕਿਸੇ ਗੈਰ-ਐਮਰਜੈਂਸੀ ਡਾਕਟਰੀ ਸਥਿਤੀ ਜਾਂ ਸਿਹਤ ਸੰਬੰਧੀ ਚਿੰਤਾਵਾਂ ਬਾਰੇ ਤੁਹਾਡੇ ਕੋਈ ਸਵਾਲ ਹਨ, ਤਾਂ ਇਸ ਨੰਬਰ 'ਤੇ ਕਾਲ ਕਰੋ। ਤੁਹਾਡੇ ਸਿਹਤ ਦੇਖ-ਰੇਖ ਦੇ ਸਵਾਲਾਂ ਦੇ ਜਵਾਬ ਦੇਣ ਅਤੇ ਅੱਗੇ ਕੀ ਕਰਨਾ ਹੈ ਬਾਰੇ ਸਲਾਹ ਦੇਣ ਲਈ ਇੱਕ ਨਰਸ ਦਿਨ ਦੇ 24 ਘੰਟੇ, ਹਫ਼ਤੇ ਦੇ 7 ਦਿਨ ਉਪਲਬਧ ਹੁੰਦੀ ਹੈ।
Behavioral Health: You can call this number for behavioral and mental health support. Services can include counseling, therapy and medication.
Pharmacy Help Desk: Call this number if you have questions about your prescription drug coverage or questions about network pharmacies.
Medi-Cal Dental Program: Where you’ll call if you have questions about your dental coverage.
ਵੈੱਬਸਾਈਟ: TotalCare website address.
Send Claims To: This is the address your providers will send their claims.
Claims Inquiry: This is the phone number your providers will call if they have question regarding claims.

What do I do if I didn't receive my card or lost it?

If you do not get your TotalCare ID card within 10 days after you enroll, or if your card is damaged, lost or stolen, you can:

ਨੂੰ ਭਰ ਕੇ ਇੱਕ ਨਵਾਂ ਕਾਰਡ ਔਨਲਾਈਨ ਆਰਡਰ ਕਰੋ ਆਈਡੀ ਕਾਰਡ ਫਾਰਮ ਨੂੰ ਬਦਲੋ.
Call TotalCare Member Services.

It will take up to 10 business days for your replacement ID card to be mailed to you.

How do I get a digital copy of my ID card?

To get a digital TotalCare Member ID card:

Call Member Services to ask for your digital ID. Make sure to call with your smartphone. You can call the number listed at the bottom of the page.
ਇੱਕ ਮੈਂਬਰ ਸਰਵਿਸਿਜ਼ ਪ੍ਰਤੀਨਿਧੀ ਤੁਹਾਨੂੰ ਤੁਹਾਡੀ ਆਈਡੀ ਦੀ ਇੱਕ ਕਾਪੀ ਤੁਹਾਡੇ ਸਮਾਰਟਫੋਨ 'ਤੇ ਡਾਊਨਲੋਡ ਕਰਨ ਲਈ ਇੱਕ ਸੁਰੱਖਿਅਤ ਟੈਕਸਟ ਭੇਜੇਗਾ।
ਆਪਣੀ ਆਈਡੀ ਪ੍ਰਾਪਤ ਕਰਨ ਲਈ ਸੁਰੱਖਿਅਤ ਲਿੰਕ 'ਤੇ ਕਲਿੱਕ ਕਰੋ। ਫਿਰ ਆਪਣਾ ਆਖਰੀ ਨਾਮ ਅਤੇ ਜਨਮ ਮਿਤੀ ਦਰਜ ਕਰੋ। ਇੱਕ ਵਾਰ ਜਦੋਂ ਤੁਸੀਂ ਆਪਣੀ ਜਾਣਕਾਰੀ ਸਹੀ ਢੰਗ ਨਾਲ ਦਾਖਲ ਕਰਦੇ ਹੋ, ਤਾਂ ਤੁਸੀਂ ਆਪਣਾ ID ਕਾਰਡ ਡਾਊਨਲੋਡ ਕਰ ਸਕਦੇ ਹੋ।

If you are the head of your household, you can also get a digital ID for your children.

Your provider might need to make a photocopy of your ID card. If you only have your digital ID, your provider can take a photocopy of your phone screen if you follow these steps:

Turn off your phone notifications and pull up your ID card on your phone screen.
ਆਪਣਾ ਫ਼ੋਨ ਪ੍ਰਦਾਤਾ ਦਫ਼ਤਰ ਦੇ ਸਟਾਫ਼ ਨੂੰ ਦਿਓ ਤਾਂ ਜੋ ਉਹ ਤੁਹਾਡੇ ਫ਼ੋਨ 'ਤੇ ਤੁਹਾਡੀ ਆਈਡੀ ਦੀ ਫ਼ੋਟੋ ਕਾਪੀ ਬਣਾ ਸਕਣ।