Senior Member Services Representative (Bilingual English/Spanish)

Thov

Qhov chaw: Lub Nroog San Benito, California

We have an exciting opportunity to join the Alliance as a Senior Member Services Representative in the Member Services Call Center Department.  

There is one position available in our San Benito service area and will be on-site in the Hollister, CA office.

KOJ YUAV TSUM TAU TXAIS RAU

• Teb rau cov tswv cuab nyuaj teeb meem thiab ua raws li cov kev pab cuam rau Cov Neeg Sawv Cev Pabcuam Tswvcuab
• Acts as a frontline customer service representative within the Member Services Department, providing assistance to members and providers in person and on the phone. 
• Assists with special projects, as assigned.

YUAV UA LI CAS YUAV UA LI CAS

Nyeem tag nrho cov lus piav qhia txoj haujlwm, thiab cov npe ntawm cov kev xav tau nias ntawm no.

• Kev paub txog:
• Bilingual (English/Spanish) is required
• Cov ntsiab cai thiab kev coj ua ntawm kev pabcuam neeg siv khoom
• Tswj kev kho mob nyob rau hauv ib puag ncig kev npaj kho mob
• Cov txheej txheem tsim nyog thiab cov lus qhia cuam tshuam nrog ib lossis ntau qhov hauv qab no: qhov kev pab cuam Medi-Cal, Cov Kev Pabcuam Xaus Saus, kev saib xyuas menyuam yaus, kev pab rau kev saws me nyuam, thiab/lossis lwm yam kev pabcuam pej xeem
• Cov txheej txheem daws teeb meem
• Windows-based PC systems thiab Microsoft Word, Outlook thiab Excel, thiab database systems
• Muaj peev xwm:
  • Teb kev hu xovtooj kom sai thiab txo qis qis uas yuav ua rau tsis tau hu
  • Ua raws li cov peev txheej kev pabcuam rau Cov Neeg Sawv Cev Pabcuam Tswvcuab
  • Tshem tawm cov xwm txheej nyuaj, suav nrog kev tsis txaus siab
  • Txhais cov ntsiab lus hais txog kev kho mob thiab cov txheej txheem nyuaj ua cov lus yooj yim thiab cov lus qhia ib ntus thaum sib txuas lus nrog cov tswv cuab thiab cov chaw muab kev pabcuam
  • Sau thiab ntsuas cov ntaub ntawv, nug cov lus nug tsim nyog thiab siv cov kev mloog zoo thiab kev daws teeb meem
• Kev Kawm thiab Kev Paub:
  • High school diploma los yog sib npaug 
  • Plaub xyoos ntawm kev pabcuam cov neeg siv khoom hauv kev pabcuam tswvcuab, kev saib xyuas kev noj qab haus huv, kev pabcuam pej xeem, kev pabcuam tib neeg lossis hauv kev pabcuam cov neeg siv khoom lossis chaw hu xovtooj uas suav nrog qhov tsawg kawg ntawm ob xyoos ntawm kev paub hauv chaw kho mob uas koom nrog kev pabcuam cov tswvcuab thiab / lossis cov chaw pabcuam nrog Cov txheej txheem tsim nyog thiab cov lus qhia (ib qho Associate's degree yuav hloov tau ib xyoos ntawm kev paub txog kev pabcuam neeg siv khoom); los yog ib qho sib npaug ntawm kev kawm thiab kev paub dhau los yuav tsim nyog

Lwm yam ntaub ntawv

• Peb nyob hauv ib puag ncig ua haujlwm sib xyaw, thiab peb cia siab tias txheej txheem kev xam phaj yuav tshwm sim nyob deb ntawm Microsoft Teams.
• Txawm hais tias qee tus neeg ua haujlwm tuaj yeem ua haujlwm tag nrho cov sijhawm sib tham, kev tuaj koom ntawm peb lub hlis twg cov xwm txheej thoob plaws hauv tuam txhab lossis cov rooj sib tham hauv chav haujlwm yuav xav tau.
• Hauv chaw ua haujlwm lossis hauv zej zog tuaj yeem xav tau rau qee txoj haujlwm thiab nyob ntawm kev xav tau kev lag luam. Cov ntsiab lus hais txog qhov no tuaj yeem tshuaj xyuas thaum lub sijhawm xam phaj.

Cov nyiaj them tag nrho rau txoj haujlwm no tau teev tseg los ntawm qhov chaw hauv qab no. 

Qhov nyiaj them tiag tiag rau lub luag haujlwm no yuav raug txiav txim siab los ntawm peb qhov kev them nyiaj lub tswv yim, kev tshuaj xyuas ntawm tus neeg sib tw xaiv qhov kev tsim nyog (kev ncaj ncees lossis kev hloov pauv tau hais txog txoj haujlwm, kev kawm lossis kev cob qhia), nrog rau lwm yam (kev ncaj ncees sab hauv, kev ua lag luam, thiab thaj chaw nyob. ).

Apply for Senior Member Services Representative (Bilingual English/Spanish)